Privacy Policy

Our Commitment to Your Privacy

CareerChangeCoach.co.uk, based in London, is dedicated to safeguarding your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws. This privacy policy outlines how we collect, use, store, and protect your data when you engage with our career coaching services, whether in-person in London or online across the UK.

1. Information We Collect

We may collect the following types of personal data when you interact with our website or services:

• Contact Information: Name, email address, phone number, and other details provided via our contact form or booking system.
• Professional Information: CV details, career goals, or job history shared during coaching sessions.
• Website Usage Data: IP address, browser type, and pages visited, collected via cookies and analytics tools.
• Communication Data: Correspondence via email, phone, or virtual platforms like Zoom.

2. How We Use Your Information

Your data is used to provide and improve our career coaching services, including:

• Scheduling and delivering coaching sessions in London or online.
• Personalizing CV reviews, interview coaching, and career guidance.
• Responding to inquiries and providing customer support.
• Analyzing website usage to enhance user experience (with your consent).
• Sending occasional updates about our services, such as career tips (you may opt out).

3. How We Protect Your Data

We implement robust security measures to protect your data, including:

• Encryption: Secure data transmission via HTTPS and encrypted email.
• Access Controls: Limiting data access to authorized personnel only.
• Third-Party Processors: Using trusted providers (e.g., Formspree for forms, Zoom for virtual coaching) that comply with GDPR.

Data is stored securely and retained only as long as necessary for the purposes outlined or as required by law.

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:

• Service providers (e.g., Formspree for contact forms, Google Analytics for website insights) under strict confidentiality agreements.
• Legal authorities, if required by law or to protect our rights.

5. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict data processing.
• Request data portability.
• Withdraw consent for data processing (e.g., marketing emails).

To exercise these rights, contact us at info@careerchangecoach.co.uk.

6. Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can manage cookie preferences via your browser settings or our cookie consent tool (if applicable). Essential cookies are required for website functionality, while optional cookies support analytics.

7. Contact Us

If you have questions about this privacy policy or how we handle your data, please reach out:

Email: info@careerchangecoach.co.uk

Phone: +44 20 1234 5678

Address: 123 Career Street, London, SW1A 1AA, UK

We aim to respond to all inquiries within 48 hours.